Terms and Conditions

Effective date: 2026-03-05

These Terms and Conditions describe the policies governing services provided by The Mopping Duck LLC (“we”, “us”, “our”). By requesting or receiving services from us, you agree to the following terms.

1) Cancellation or Skipping Service

We understand that unexpected changes can occur.

If you need to cancel or skip a scheduled cleaning, we kindly request at least 48 hours notice.

• If less than 48 hours notice is provided and a Cleaning Technician has not yet been dispatched, we reserve the right to charge a $35 Late Cancellation Fee.
• If a Cleaning Technician has already been dispatched to your property and we are unable to perform the service due to circumstances outside of our control (for example: no access to the property), we reserve the right to charge a $45 Lock-Out Fee.

To avoid misunderstandings, schedule changes may not be arranged directly with Cleaning Technicians.
All scheduling changes must be made by contacting our office.

2) Payment

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• Zelle
• Venmo
• Cash
• Check

Full payment is due upon completion of service.

A credit card must be kept on file with our office. The card on file may be automatically charged for the full service amount once cleaning is completed.

Alternative payment arrangements may be accepted only if approved by our office prior to the scheduled service visit.

A $45 fee will be charged for any returned check.

3) Chargeable Labor Hours

Quoted service times are calculated in labor hours, not clock hours.

For example:

• If a service is quoted as 4 labor hours
• And 2 Cleaning Technicians are assigned

Then the actual time spent in your home may be approximately 2 clock hours, but the total chargeable labor time remains 4 hours.

This model allows our teams to complete services efficiently while maintaining consistent pricing.

4) Care-Free Guarantee

A home cleaning service should provide a care-free experience.

We understand that you are placing your trust in us, and we strive to deliver exceptional service on every visit.

If any area of your home is missed or cleaned below expected standards, we will gladly make it right.

Please notify our office within 24 hours of your service visit, and we will schedule a prompt return to address the affected areas.

Your satisfaction is extremely important to us.

5) Cleaning Products and Supplies

We use high-quality professional cleaning products that have been tested for safety and effectiveness across the surfaces we clean.

If you prefer that we use specific cleaning products in your home, we are happy to accommodate your request.

To ensure safe and proper use, we require clear instructions regarding these products prior to your service visit. Please contact our office in advance so we can provide guidance to the assigned Cleaning Technician(s).

6) Gratuities

Tipping is never required or expected.

However, gratuities are always appreciated by our Cleaning Technicians and are a meaningful way to recognize excellent service.

7) Holidays

If your scheduled service falls on an observed holiday when our office is closed, our team will contact you in advance to arrange a new appointment time.

Please do not reschedule services directly with Cleaning Technicians. All scheduling changes must be coordinated through our office.

8) Contact

If you have questions about these Terms and Conditions, please contact:

The Mopping Duck LLC
Email: info@themoppingduck.com
Phone: 858-205-5351