Commonly Asked Questions
Answers to common questions about pricing, supplies, insurance, and scheduling.
Do you bring supplies?Toggle
We bring all of the necessary equipment and supplies required to complete the cleaning job you hired us for.
Can you use my supplies?Toggle
If you have specific preferences for your home, we are more than happy to use your own cleaning products and supplies during our visits. Please just let us know in advance if this is something you would prefer.
Is the cleaning team that would come to my home trustworthy?Toggle
Please be assured that our entire team is thoroughly verified and highly trustworthy. We conduct comprehensive background checks and rigorous screening processes for all our staff to ensure the highest standards of safety and professionalism for our clients. Your peace of mind is our priority, and we are committed to providing you with reliable and high-quality service.
Are you insured and bonded?Toggle
Yes, we are fully insured and bonded. As our client you have complete peace of mind when working with us. If you have any questions or require documentation regarding our coverage, please let us know.
Do you need to see my house to give me a cleaning estimate?Toggle
We do not need to visit your home in person to provide an estimate. To receive a quote, please visit our website and fill out the Residential Quote Form. Once you submit the necessary details through the form, we will be able to provide you with an accurate estimate for your home.
How do you price jobs?Toggle
Our pricing is based on several key factors to ensure accuracy and fairness for every home: - Size of the Space: We take into account the total square footage and the number of bedrooms and bathrooms. - Type of Cleaning: Rates vary depending on whether you require a standard maintenance clean, a deep clean, or a move-in/move-out service. - Condition of the Home: The current level of buildup and the time since your last professional cleaning can impact the initial labor required. - Frequency: We often provide different rates for one-time visits versus recurring weekly, bi-weekly, or monthly services. - Special Requests: Any add-on services, such as interior oven or window cleaning are priced individually.
Can you customize the cleaning service?Toggle
We can fully customize our cleaning services to align with your specific needs and schedule. Whether you require particular tasks to be prioritized or need us to visit at a time that works best for you, we are happy to adjust our plan accordingly. Please let us know your preferences or any specific requirements you may have, and we will work with you to create a service plan that fits perfectly.
Do I need to be home for the cleaning service?Toggle
You do not need to be present or stay at home during your cleaning service if you would prefer not to be. As long as you provide us with access to the property and instructions on how to secure it once the service is complete, our team can handle everything while you are away. Please let us know if you have a preferred entry method, such as a spare key location or an entry code, along with any specific locking procedures you would like us to follow.
What do I do with my dog when the cleaning crew comes?Toggle
It is perfectly fine to have your dog at home while we are cleaning.