Privacy Policy & Messaging Terms
Effective date: 2026-03-05
This policy explains how The Mopping Duck LLC (“we”, “us”) collects, uses, and protects your information, including communications sent by SMS/text and email.
1) Information we collect
We may collect:
- Contact information: name, email address, phone number.
- Service details: property type, address (if provided), requested services, add-ons, notes, scheduling preferences.
- Communication preferences: preferred contact method and marketing communication preferences.
- Technical data: basic device and usage information (e.g., pages visited, clicks) used for site analytics.
2) How we use your information
We use your information to:
- Provide estimates/quotes and respond to requests.
- Schedule, deliver, and manage cleaning services.
- Communicate with you regarding your quote, service request, scheduling, and support.
- Send marketing or promotional communications by SMS and/or email, such as special offers, service reminders, or company updates (unless you opt out of marketing communications).
- Improve our website, services, and customer experience.
- Comply with legal obligations and prevent fraud or abuse.
3) SMS/text messaging
When you request a quote or interact with our services, you may receive SMS messages from The Mopping Duck LLC related to:
- quote updates,
- appointment coordination,
- reminders,
- customer support,
- and marketing or promotional messages.
Message frequency: varies depending on service activity and occasional promotions.
Message & data rates: may apply.
Opt-out of marketing messages (SMS)
You may opt out of marketing or promotional SMS messages at any time by replying STOP.
You may still receive transactional messages necessary to provide requested services (for example: quote confirmations or appointment updates).
Help
Reply HELP or contact us at info@themoppingduck.com or 858-205-5351.
4) Email communications
We may send emails related to:
- quote confirmations,
- service scheduling,
- customer support,
- invoices or service updates,
- and marketing or promotional messages such as newsletters or special offers.
Unsubscribe from marketing emails
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.
You may still receive transactional emails required to complete your quote or service request.
5) How we share information
We do not sell your personal information.
We may share information with:
- Service providers that help us operate our business (hosting, analytics, messaging platforms, scheduling systems).
- Messaging providers and carriers necessary to deliver SMS communications.
- Legal or regulatory authorities if required by law.
We do not share your contact information with third parties for their own marketing.
6) Data retention
We retain information as long as necessary to:
- provide services and customer support,
- operate marketing programs unless you opt out,
- comply with legal and accounting obligations,
- resolve disputes and enforce agreements.
7) Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.
8) Your choices
You may:
- Opt out of marketing SMS by replying STOP.
- Unsubscribe from marketing emails using the unsubscribe link.
- Contact us to request access, correction, or deletion of your information (subject to legal requirements).
9) Children’s privacy
Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children under 13.
10) Updates to this policy
We may update this policy periodically. The Effective date at the top indicates the most recent revision.
11) Contact us
The Mopping Duck LLC
Email: info@themoppingduck.com
Phone: 858-205-5351
Service area: San Diego, CA